Customer Service


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Customer Service

Take control over customer service and keep patients and clients coming back!

While winning customers is hard, keeping them is even harder. Repeat business is directly related to customer service. Do you have customer service excellence? Our secret shopper evaluations, best practices, client surveys, and other tools allow you to not only determine customer service standards, but to implement and maintain them as well.

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Client Profile Detailed
Wouldn't it be nice to know exactly what future services your client may purchase? It's easy, just ask them. This client profile asks clients what areas interest them. With this information you can create specific tailored marketing campaigns. . . . see more

How to Handle Customer Complaints
Judy Ducharme

The way you handle customer complaints can determine whether you'll lose the customer or keep them. It is important to acknowledge the customer's feeling and truly listen to their complaints. . . . see more

Provider Leaving
Seasons come and go and so do providers. Estheticians, massage therapists, and medical providers may leave on their own accord or at your request. Either way you'll need to communicate their absence to their clients. . . . see more

Client Greeting

First Impressions Are Everything. A new client's first impression is created the moment they enter your spa. Are you confident they will receive a consistent greeting that meets or exceeds your expectations? . . . see more

Customer Apology
Judy Ducharme
Unfortunately, no company or individual can be perfect 100% of the time. Mistakes can lead to unhappy clients, and you must rectify the situation before you lose that customer as well as any others they might share their complaints with. . . . see more