Customer Service


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Customer Service

Take control over customer service and keep patients and clients coming back!

While winning customers is hard, keeping them is even harder. Repeat business is directly related to customer service. Do you have customer service excellence? Our secret shopper evaluations, best practices, client surveys, and other tools allow you to not only determine customer service standards, but to implement and maintain them as well.

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Mystery Shopper Report

Evaluate all facets of your spa from the outside looking in. Most of dissatisfied customers do not complain, instead they leave and don t return. Do you really know what your spa looks like from the eyes of a guest? One way to find out is to employ mystery shoppers. Use this mystery shopper report to evaluate your spa experience from your guests' point of view. . . . see more

Client Survey
Find out what your clients really think! Evaluate all facets of your spa from your client's point of view. Utilize this survey to ask for your client's opinions. After all, if they are dissatisfied they might not return and worse yet, it may cause negative word of mouth advertising. . . . see more

How to Handle Customer Complaints
Judy Ducharme

The way you handle customer complaints can determine whether you'll lose the customer or keep them. It is important to acknowledge the customer's feeling and truly listen to their complaints. . . . see more

Provider Leaving
Seasons come and go and so do providers. Estheticians, massage therapists, and medical providers may leave on their own accord or at your request. Either way you'll need to communicate their absence to their clients. . . . see more

Client Greeting

First Impressions Are Everything. A new client's first impression is created the moment they enter your spa. Are you confident they will receive a consistent greeting that meets or exceeds your expectations? . . . see more